Complaints Pro® Privacy Policy
This Privacy Policy governs the manner in which the website collects, uses, maintains and discloses information collected from users (each, a ‘User’) of the website (‘Site’). This privacy policy applies to the Site and all products and services offered by the company.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, their email address.
Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
Contacting us
For the purpose of the Data Protection Act 1998, the data controller in respect of any personal data that you submit to us on our Site is Causia®, a company incorporated under Australian law and whose registered office is at 39 Plenty, Preston Vic 3072.
If you want to know what information we hold about you or if you have any other queries in relation to this privacy policy, please contact us using the following contact information:
Causia®
Suite 21
39 Plenty Rd,
Preston Vic 3072
Email: info@causia.com.au
What information do we collect?
We will collect information that you provide to us when you fill in a form on the website (such information shall include, but may not be limited to, your name, telephone number, email address, business name);
It is possible to view the Causia® website without providing any personal details.
We will only use any information that we collect from you in accordance with this Privacy Policy.
How do we use the information that you provide to us?
We may use your information in the following ways:
to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
to carry out our obligations arising from any contracts entered into between you and us;
to provide customer service to you in relation to your use of our services, to deal with enquiries and complaints relating to the use of our services and to notify you about any changes to our services;
to administer, support, improve, optimise and develop our services;
for internal marketing and demographic studies to improve the products and services that we provide; and for security purposes.
We may also use your information to provide you with our email notifications, newsletters and other marketing communications that either you request from us or which you consent to by opting in when completing a registration form on the website. You may opt out from receiving such marketing communications from us at any time by following the procedure to ‘unsubscribe’ that is specified in the email that you receive.
Disclosure of your information
Other than as expressly set out in this Privacy Policy or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.
We may disclose your personal information: (i) to any third party to whom disclosure is necessary to enable us to fulfil your orders and provide you with any service to which you have subscribed; (ii) where required to do so by law or court order; and (iii) to any person to whom disclosure is necessary to enable us to enforce our rights under this Privacy Policy or under our Terms and Conditions.
We may disclose your personal information to Facebook Inc in order to fulfill the Services. You can review Facebook’s Terms of Service here https://www.facebook.com/ads/manage/customaudiences/tos.php
Third party sites
The Service may contain links to websites or access to applications that are operated by third parties. We do not control and accept no liability or responsibility for those websites and this Privacy Policy does not apply to those websites. Please consult the terms and conditions and privacy policy of those third party websites to find out how they collect and use your personal data and to establish whether they use cookies and what they may use them for.
How do we protect your information
In common with a number of other websites, the data that we collect from you may be transferred to a cloud service provider which has data servers which are based outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer and the storing and/or processing of your personal data on these servers.
Appropriate security measures will be adopted to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. However, you acknowledge that data transmission over the internet is inherently unsecure and that we cannot guarantee the security of data you send over the internet.
Your information will only be held for a reasonable period or as long as the law requires or permits.
Cookies
The Service uses cookies to ensure that you get the most out of the Service. Cookies are small amounts of information in the form of text files which we store on your computer. Cookies allow us to monitor usage of the service, improve the Service’s usability and to personalise the content for you.
If you do not wish us to install cookies on your computer for these purposes, you may change the settings on your internet browser to reject cookies. For more information about how to do this please consult the “Help” section of your browser. Please note that if you do set your browser to reject cookies, you may not be able to use all of the features of the Service. If you prevent us from placing cookies, you may not be able to use the Service to place an order. This is because we use cookies to enable you to log in to your account.
We may use an analytics service provider for service usage analysis and reporting. Analytics service providers generate statistical and other information about usage by means of cookies, which are stored on Users’ computers. The information generated relating to the Service may be used to create reports about the use of the Service and the analytics service provider will store this information.
In addition, advertisers whose advertisements appear on the Service may use and place cookies on your computer and we have no control over this. Please consult the terms and conditions and privacy policy of such third party advertisers to find out how they collect and use your personal data and to establish whether they use cookies and what they may use them for.
This website using Google AdWords and Facebook Remarketing Tags
This website uses Google AdWords & Facebook remarketing services to advertise on third party websites to previous visitors to our Site. It could mean that we advertise to previous visitors who haven’t completed a task on our Site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, a site in the Google Display Network, or somewhere on Facebook. Third-party vendors, including Google & Facebook, use cookies to serve ads based on someone’s past visits to the Causia® Site. Of course, any data collected will be used in accordance with our own privacy policy, as well as Google & Facebook privacy policies. You can opt-out of remarketing by visiting the links below:
- For Google: https://support.google.com/ads/answer/2662922?hl=en
- For Facebook: https://www.facebook.com/ads/website_custom_audiences/
Accessing your information
You may at any time request access to and/or, if incorrect, rectification of your personal data by contacting us at the address set out in this Privacy Policy or by e-mailing info@causia.com.au. We reserve the right to ask you for proof of your identity and to charge you a fee of twenty US dollars ($20) to meet our costs in granting any data access request you make.
Changes to our Privacy Policy
Causia® has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.