Streamlined Communication Management

Send and receive both emails and SMS directly from Complaints Pro, with email signatures and ‘from email address’, that reflect the brand the complaint is related to.

Intuitive Information Capture

Self-guided wizards make it easy to capture lodged as open and closed on first contact complaints, whilst ensuring all data required for compliance is collected. Also, with clever features like being able to drag and drop emails from outlook directly into a case file, gather evidence with ease.

Workload Tracking

Track open cases, investigations, and to-do’s by due date, severity, and other criteria. View items that need actioning in a variety of formats, including monthly calendar view, Kanban, and list/detail views.

Analytics and Reports

Provides interactive dashboards, an extensive report library, and ad-hoc report design tools with full drill-down support. Reports can also be delivered daily, weekly or monthly to your mailbox.

Case Management

Ensure streamlined end to end processing of all cases regardless of severity, whilst adhering to required SLA targets and other regulatory requirements, with key features such as:

• Role based privileges
• Evidence management
• Activity timeline: A real time transcript of every single action during the complaints management process