Is your current complaints management process disorganised, time consuming, and error prone? Complaints Pro for Manufacturing is the solution.
![icon-oldway23](https://www.causia.com.au/hs-fs/hubfs/2023-Update/icon-oldway23.png?width=100&height=100&name=icon-oldway23.png)
- Managing complaints in a spreadsheet
- No clear structure or centralised workflow
- Few complaint capture channels
- Non-standardised processes
- Difficult and confusing reporting structure
- No birds eye view
![icon-newway23](https://www.causia.com.au/hs-fs/hubfs/2023-Update/icon-newway23.png?width=100&height=100&name=icon-newway23.png)
- One uniform system
- Clear and simple self-guided workflows
- Compliant out of the box
- Multi-channel complaint capture
- Simple and easy to use reports and dashboards
- Fail-safe processes
- Role based privileges
Trusted by industry leaders
![Detmold](https://www.causia.com.au/hs-fs/hubfs/Detmold.png?width=180&height=53&name=Detmold.png)
![Paper-pak](https://www.causia.com.au/hs-fs/hubfs/Paper-pak.png?width=1191&height=347&name=Paper-pak.png)
![Viatek](https://www.causia.com.au/hs-fs/hubfs/2023-Update/Grayscale%20Client%20Logos/Viatek.png?width=170&height=71&name=Viatek.png)
![Detpak](https://www.causia.com.au/hs-fs/hubfs/Detpak.png?width=430&height=113&name=Detpak.png)
![Cup and Carry](https://www.causia.com.au/hs-fs/hubfs/Cup%20and%20Carry.png?width=101&height=62&name=Cup%20and%20Carry.png)
![Detmold Medical](https://www.causia.com.au/hs-fs/hubfs/Detmold%20Medical.png?width=200&height=72&name=Detmold%20Medical.png)
![Send and Receive (2)](https://www.causia.com.au/hs-fs/hubfs/Feature%20GIFs/Send%20and%20Receive%20(2).gif?width=1920&height=1080&name=Send%20and%20Receive%20(2).gif)
Streamlined Communication Management
Send and receive both emails and SMS directly from Complaints Pro, with email signatures and ‘from email address’, that reflect the brand the complaint is related to.
![Email drag and drop](https://www.causia.com.au/hs-fs/hubfs/Feature%20GIFs/Email%20drag%20and%20drop.gif?width=1920&height=1080&name=Email%20drag%20and%20drop.gif)
Intuitive Information Capture
Self-guided wizards make it easy to capture lodged as open and closed on first contact complaints, whilst ensuring all data required for compliance is collected. Also, with clever features like being able to drag and drop emails from outlook directly into a case file, gather evidence with ease.
![Sequence 01_2](https://www.causia.com.au/hs-fs/hubfs/Sequence%2001_2.gif?width=1920&height=1080&name=Sequence%2001_2.gif)
Workload Tracking
Track open cases, investigations, and to-do’s by due date, severity, and other criteria. View items that need actioning in a variety of formats, including monthly calendar view, Kanban, and list/detail views.
![Reports and Dshboards](https://www.causia.com.au/hs-fs/hubfs/Feature%20GIFs/Reports%20and%20Dshboards.gif?width=1920&height=1080&name=Reports%20and%20Dshboards.gif)
Analytics and Reports
Provides interactive dashboards, an extensive report library, and ad-hoc report design tools with full drill-down support. Reports can also be delivered daily, weekly or monthly to your mailbox.
![Evidence Timeline](https://www.causia.com.au/hs-fs/hubfs/Feature%20GIFs/Evidence%20Timeline.gif?width=1920&height=1080&name=Evidence%20Timeline.gif)
Case Management
Ensure streamlined end to end processing of all cases regardless of severity, whilst adhering to required SLA targets and other regulatory requirements, with key features such as:
- Role based privileges
- Evidence management
- Activity timeline: A real time transcript of every single action during the complaints management process
Add-ons
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Don’t take our word for it
![Aware Super - BorderArtboard 1-Apr-22-2023-04-25-13-8980-AM Aware Super - BorderArtboard 1-Apr-22-2023-04-25-13-8980-AM](https://www.causia.com.au/hs-fs/hubfs/Aware%20Super%20-%20BorderArtboard%201-Apr-22-2023-04-25-13-8980-AM.png?width=300&height=147&name=Aware%20Super%20-%20BorderArtboard%201-Apr-22-2023-04-25-13-8980-AM.png)
"I have seen about 20 different Complaints Management systems in my time in the Financial Services Industry and Complaints Pro® is by far and away the best."
Some common questions
No, users only need a Complaints Pro for Manufacturing license as it includes the Salesforce platform.
Via the online support portal. Causia's customer success team are always ready to ensure that your questions are answered and everything is running smoothly, at zero additional cost.
Yes. In addition to complaints, Complaints Pro for Manufacturing can also capture compliments and queries.
Complaints Pro for Manufacturing can be implemented into your organisation in as little as 6 weeks, including full training.
Thanks to Salesforce, your data can be stored in your choice of secure Salesforce data centres worldwide.
Take a look at some case studies and related articles
How to Turn Your Customer Complaints Into Continuous Improvement for a Competitive Edge
Every complaint is a golden opportunity to strengthen your relationship with your customers, and improve your company's processes... if they are handled correctly. Find out how to set up a quality-focused complaints handling process.
9 Costly Mistakes in Complaints Handling
Discover the most common complaints management practices that could be critically effecting your company's performance.
NRMA Case Study
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Wesley Mission Case Study
Learn how Complaints Pro for Community Services standardised Complaints, Quality, and Compliance for one of the largest non-for-profit organisations in Australia.