Complaints Management Software for Financial Services Industry

Complaints Management Software For the Australian Financial Services Industry.

Complaints Pro, is the first Australian, Financial Services-specific Complaints, Quality, and Compliance platform.

Our software guarantees 100% compliance to RG 271, right out of the box. It’s easy to use, quick to implement, and requires minimal staff training. All while bringing efficiency and clarity to your Complaints Management process.

With 20 years of experience in Complaints Management best practice, plus a focused experience in RG 271... Complaints Pro is the leading Complaints Management System for the Australian Financial services industry.

Fully Compliant Processes Built in (RG271)

100% Compliant To RG 271. Always.

Complaints Pro has the smarts of ASIC RG 271 built into it, right out of the box. So every action your team takes in Complaints Pro is guaranteed to be compliant - now and in future RG 271 updates.

You never need to worry about making a mistake, or being non-compliant. That goes for RG 271, as well as all the other regulations that govern your industry.

So... No worries when ASIC audit time comes around!

‘One Button’ ASIC Regulatory Report Extract

No need to spend costly amounts of time and resources to clean up your non-compliant data, each time you need an ASIC regulatory report.

In Complaints Pro, just hit the ‘Generate Report’ button.

The system automatically collates all of your information and organises it as per ASIC’s requirements. Phew!

Standard 1 Week Implementation

Become RG 271 compliant in just 1 week! Avoid the usual 6 - 12 month system implementation timeframe, and all the associated time, money, and resources.

Complaints Pro has pre-built screens which enforce compliance, data driven business rules, pre-populated master data, and pre-loaded ASIC data dictionary, out of the box.

Now you can focus your attention, and your budget, on core revenue-generating areas of your business instead.

AI Powered Reporting & Analytics

Pre-built RG 271 analytics templates & the RG 271 health checker, guarantee that on July 1, your ASIC report is 100% compliant.

Plus, boost business growth and success with data driven AI suggestions.

Looking for an RG 271 Compliant System?

If a system can't do this, than it isn't a RG 271 Compliant Complaints Management System.

Requirement	Complaints Pro
1-Week Implementation	✅
1-Button ASIC IDR Regulatory Report Generator	✅
RG 271 Compliance out-of-the box	✅
RG 271 Non-compliance protection	✅
RG 271 Compliance Health Checker	✅
AI Powered Reporting & Analytics	✅
6-Click Frontline Forms	✅
Self-Guided & Intuitive Processes	✅
Full Training in 15 Minutes	✅
Multi-Channel Complaint Capture	✅
Streamlined Communication Management	✅

Complaints Pro

'1-Week' Implementation
RG 271 Compliance out-of-the-box
RG 271 Non-compliance protection
1-Button ASIC IDR Regulatory Report Generator
RG 271 Compliance Health Checker
AI Powered Reporting & Analytics
Streamlined Communication Management
'6-Click' Frontline Forms
Self-guided & Intuitive Processes
Multi-Channel Complaint Capture

Complaints Pro vs The Rest

Here’s why Complaints Pro is regarded as the financial services industry’s number #1 Compaints Management software.

	Complaints Pro	Other Systems
Complaints Management	✅	✅
Reporting & Analytics	✅	✅
RG 271 Compliance out-of-the box	✅	🚫
RG 271 Non-compliance protection	✅	🚫
Automated IDR Processes	✅	🚫
1-button ASIC IDR Regulatory Report Generator	✅	🚫
ASIC Compliance Status Checker	✅	🚫
Pre-built RG 271 Analytics	✅	🚫
'1 Week' Implementation	✅	🚫

"I have seen about 20 different Complaints Management systems in my time in the Financial Services Industry and Complaints Pro® is by far and away the best."

National Manager Complaint Solutions - Aware Super

"We highly recommend Complaints Pro for Superannuation Services to manage superannuation-related dissatisfaction and complaints."

Michael Holmes - CRM Product Owner, Mercer

Stay Compliant With RG 271 & Manage Complaints Better Than Ever Before

Leading Financial Services Companies Trust Complaints Pro

Complaints Management Software For the Australian Financial Services Industry.

100% Compliant To RG 271. Always.

‘One Button’ ASIC Regulatory Report Extract

Standard 1 Week Implementation

AI Powered Reporting & Analytics

Looking for an RG 271 Compliant System?

Requirement

Complaints Pro

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Complaints Pro vs The Rest

Complaints Pro vs The Rest

Hear It Direct From Complaints Pro Customers

CASE STUDY: NRMA

CASE STUDY: Wesley Mission

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