Not all industries are the same, so their complaints handling and customer processes shouldn’t be either.
Whether you’re working in community services, not-for-profit, food safety, education, financial services, manufacturing, or another field; having an industry-specific approach to complaints handling can help you provide better customer service.
Taking an industry-specific approach to your complaints handling not only makes your customer service team’s job easier, but it can also result in better outcomes and more satisfied customers.
Here’s some reasons why you should tailor your complaint handling process to your industry:
Make Customers Feel Valued
The most important aspect of complaints handling is making sure that your customers feel valued. Having an industry-specific process can help them to feel that their voice is heard, that their issue matters, and that you will strive to fix it.
Stand Out In Your Field
Having an industry-specific approach to complaints handling for your business can help you to stand out from competitors. It will help to establish you as a leader in your field, giving your brand more credibility.
Be Compliant
In some industries like financial services, there are regulations for complaints handling that you must meet in order to be compliant. Financial businesses must comply with RG 217 requirements for accountability, complaints handling, reporting and responsiveness. There may be similar regulations for your industry, which is why it’s important to have an industry-specific approach.
Looking for a tailored approach to complaints?
At Causia®, our Complaints Pro® software gives you complete visibility and control of your complaints, incidents and risks in a single integrated solution.
We understand that industry-specific software can make your job easier and that’s why we created several editions of our complaints management software.
Whether you’re working in community services and not-for-profit, food safety, education, financial services, or manufacturing, we’ve got you covered. Book a demo or talk to our expert team today to streamline your approach.
