Receiving complaints and compliments from customers provides a clear insight into how your clientele perceive your business.
By listening to this feedback, you can Turn Customer Complaints Into Customer Growth or focus on expanding the aspects that your clients like.
However, as a company grows, this can get tricky.
Communicating and standardising this feedback across different departments can be hard in a big company and makes implementing any changes a difficult process if not everyone is on the same page.
At Causia™, we’ve developed a solution that is tailor made to fit your industry. Here’s how...
Get Online
If you are stuck using spreadsheets and filing systems that aren’t really systems at all, complaints and compliments are going to slip through the cracks.
Using a cloud-based and integrated system will ensure everything is exactly where it should be. It will intuitively organise all communication from the first touchpoint to when the complaint is resolved so that all the data is in the one place for complete clarity.
This means that no matter who the complaint is passed onto, they’ll be able to see its history.
Having this system will also ensure that your customer receives a timely and efficient response, as you won’t have to dig through paperwork!
Upskill Staff
If your staff members don’t understand the complaints handling system that you use, standardising this process across the board won’t come naturally.
Simple and easy to use software will save you time and money in this regard.
Here at Causia™, we’ve developed an intuitive and user-friendly software that takes just 15 minutes for anyone to get their head around!
Find Systemic Issues
Consumer complaints are often symptoms of a larger issue within your company.
If these complaints are made known throughout the business and trends are followed to see where improvements can be made, you’ll find systemic issues and root problems that exist in your company.
Complaints Pro™ will automatically analyse these trends, making it easy to identify and fix the systemic issues that are causing these complaints.
Buy Local and Australian Made
If you’re a local, you’ll want to buy local.
A good complaints software will facilitate the unique obligations for dealing with customer feedback for your industry... such as the new requirements for complaints in the financial services sector in Australia.
With Complaints Pro™, you’ll rest easy knowing that you are compliant with the regulations of your country for complaints handling.
To find out more, you can book a demo or a free trial to test it out or get in contact with the team today!
